Documentation/Commerce user guides

Promotions and coupons

Create offers and verify discount behavior.

Updated October 4, 20262 min readMerchandising teams · Store administrators
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Understand how offers are selected

One catalog discount applies per item, followed by one cart discount. Higher priority wins; ties use rule ID. An entered coupon replaces automatic cart offers. Discounts apply before tax.

Create an offer

  1. Open Marketing → Promotions → Add promotion.
  2. Choose catalog/cart scope, discount kind and value.
  3. Set supported SKU, category, customer-group or attribute conditions.
  4. Configure minimum subtotal and coupon where supported.
  5. Set priority, activation and dates; end must follow start.
  6. Save and test eligible and ineligible baskets.

Verify combinations and edge cases

  • Test competing priorities and coupon/no-coupon behavior.
  • Check subtotal boundaries and excluded products or groups.
  • Review the final total with delivery and tax.
  • Check activation timestamps in your admin environment.

Change or retire a promotion

Edits and deletion affect future use; existing orders retain recorded discounts. Verify changes with a new checkout review.

If a discount is missing, check status, dates, scope, eligibility, subtotal, competing rules and entered coupons.

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