Customers, segments and journeys
Inspect profiles, audience counts and recorded journeys.
On this page
Use the customer profile
Customer → Profiles shows account details, verification, group, attributes and saved addresses. Open Shopping journey for recorded activity.
When investigating delivery, distinguish an entrance pin from approximate area coordinates.
Create a segment from supported fields
- Open Customer → Segments and add a named definition.
- Choose all/any conditions and supported fields.
- Save, then inspect membership count and evaluation time.
- Refresh counts when current membership matters.
Read counts accurately
- Segments overlap; do not sum counts as unique customers.
- Order rules use delivered or cash-collected orders.
- Cart rules include saved lines with expired reservations.
- Missing values never match; custom scalar fields use exact text.
- Address, anonymous-visitor, browsing, newsletter and store-credit rules are unsupported.
Investigate a shopping journey
Choose a period, inspect event timestamps and export displayed events when authorized. Only activity linked to that customer appears; an empty range means no matching events were recorded.