Shopping assistance
Provide grounded product help and enabled commerce actions.
On this page
What the assistant can help with
The assistant uses supported language interpretation, current commerce facts and approved knowledge. Enabled capabilities determine each response.
| Journey | Behavior |
|---|---|
| Discovery | Search, constrained recommendations, comparisons and facts. |
| Cart/wishlist | Scoped reads and enabled add/remove/quantity/transfer actions. |
| Orders/support | Owned information and validated support forms. |
| Checkout | Review and checkout handoff. |
| Delivery | Address information and selection guidance. |
Configure and validate assistance
- Open Configuration → Shopping Assistance.
- Review enablement, provider and model; save credentials through the supported form.
- Run provider/readiness checks.
- Test representative reads and enabled actions.
- Verify resulting records; investigate with request IDs.
Understand action boundaries
- Actions require identity, permissions, explicit product selection and current facts.
- Unknown product facts remain unknown.
- Chat wording alone never places an order.
- Compound cart/wishlist execution requires separate gates, persistence and receipts.
- Merchant queries retain operator permissions.
Investigate an assistant issue
Check request ID, intended product, readiness and customer context. Confirm the operational result; a completed stream is insufficient.